2- Product return policy:

The customer has the right to replace or retrieve the product that was purchased from the website within 30 days from the date of purchase only in the event that there is a manufacturing defect in the product, in accordance with the Consumer Protection Law, and in the event that the 30-day period expires, the commodity will not be replaced or returned for any reason whatsoever, according to For the text of Article 21 of the Consumer Protection Law.
When returning or replacing the product, the carton and packaging materials must be in their original condition, and the product carton has not been opened or used, and all its contents are accompanied by all the original documents, and in the event that there is a gift on the purchase order, it must be returned with the commodity, and if it is not returned All attachments will not be approved. The request for replacement or return will not be approved. In the event of a return or replacement of a product that was purchased and it has a price discount or offer, only what the customer paid will be refunded.
* In the event that the customer wishes to replace or return the product despite the absence of a manufacturing defect within the period of 14 days from the date of receiving the product in accordance with Article 17 of the Consumer Protection Law

1. In the event that the commodity carton has not been opened or the commodity has not been used, it is still in its original condition:
According to the provisions of Article 17 of the Consumer Protection Law, the consumer has the right to request a replacement or refund of the value of the product within 14 days from the date of receiving the product, if the commodity does not have a manufacturing defect, but provided that it is in the condition in which the commodity was at the time of the contract (i.e. it was not opened or use).
• In this case, the product is replaced with a refund of the price difference between the models, if any, or the product is returned and its value is returned after deducting shipping costs, in accordance with Article 40, paragraphs 1 and 2 of the Consumer Protection Law (the supplier is obligated to refund the amount paid to the customer in the same method of payment, and the consumer bears the expenses shipping and return).
• In addition, in the case of electronic online payment via VISA / Master, Vodafone Cash, or Etisalat Cash, administrative expenses of (1.5%) of the value of the commodity will be deducted, or administrative expenses of (2.25%) of the value of the commodity will be deducted in the case of payment from Through Fawry services, or deducting administrative fees of (1.45% + 1 EGP) from the value of the item in the case of paying through MPOS machines while receiving the product.

2. In the event that the customer opens the item’s carton:
According to the provisions of Article 17, paragraph 2 of the Consumer Protection Law, the consumer is not entitled to replace or retrieve the commodity in the event that the commodity carton is opened or the commodity is used, as is evident in the following cases:
A- If the nature of the commodity, its characteristics, or the way it is packaged or wrapped, precludes or changes its replacement or return, or if it is impossible to return it to the condition it was in at the time of the contract.
B- If it is not in the same condition as it was at the time of sale due to a reason attributed to the consumer.
• As an exception to the text of this article, the product shall be replaced with a refund of the price difference between the models, if any, or the item shall be returned to the customer and its value shall be refunded, but after deducting (5%) packaging from the total value of the item.
• In addition to deducting shipping costs in accordance with Article (40), paragraphs (1 and 2) of the Consumer Protection Law (the supplier is obligated to refund the amount paid to the customer in the same method of payment, and the consumer bears the costs of shipping and returning the product).
• In addition, in the case of electronic online payment via VISA / Master, Vodafone Cash, or Etisalat Cash, administrative expenses of (1.5%) of the value of the commodity are deducted, or administrative expenses of (2.25%) of the value of the commodity are deducted in the case of payment from Through Fawry services, or deducting administrative fees of (1.45% + 1 EGP) from the value of the item in the case of paying through MPOS machines while receiving the product.

Discount code (Vouchers):

The customer may get a purchase voucher when purchasing an offer from our site or winning any competition on our website or our official page on Facebook or through the loyalty and belonging program or as rewards for our distinguished customers, so these customers can purchase through our site with this coupon by using the code Discount while registering a purchase order.
Usage instructions:
1. The discount code is valid for one-time use only and for the customer himself.
2. The customer uses the discount code on our website while registering the purchase order.
3. The customer is not entitled to recover any difference in the event that the value of the discount is greater than the total value of the purchases.
4. In the event that the value of the coupon is less than the total value of the purchases, the difference in the amount will be collected in cash upon receipt, VISA / Master electronic payment, or payment via Fawry, Vodafone Cash, Etisalat Cash, or via MPOS machines during product receipt.

Security :-

• Life span: Elaraby is committed to providing maintenance and spare parts after the warranty period for a fee for a limited period according to the owner’s manual.
• The guarantee is valid from the date of the purchase invoice, and in the event that the invoice is lost, the validity of the guarantee will be calculated by means of the serial number (serial) of the commodity, and in the event that the customer does not receive the purchase invoice, the invoice will be sent by e-mail.
• Warranty conditions will not apply to defects resulting from misuse or maintenance outside the company, or the installation of devices that require a specialized installation technician from the company through the customer or a third party, or defects resulting from actions or modifications made by the customer himself or a third party. He is authorized to carry out such actions or modifications to the product or use the commodity for commercial purposes instead of personal home use, or any damage caused by the customer, whether intentionally or unintentionally.